Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
Where do you ship to?
We currently offer shipping services to Puerto Rico and the United States.
When should I expect my order?
All packages will be shipped within 1-2 business days (weekends and holidays) excluded.
*Please note: Shipping times may vary. Once your item ships and is in the hands of USPS, delivery can take approximately between 2-5 business days if there are no delays in transit.
Can I track my order?
Absolutely! As soon as you place your order, you will receive a confirmation email, ensuring that your purchase is on its way to being fulfilled. And once your order is shipped, another email will be sent your way, containing the tracking information you need to keep an eye on your package.
Returns & Exchanges
What is your return policy?
Due to hygiene reasons, we cannot accept returns or exchanges on earrings. Please read and review all product listings and your shopping cart before completing your order. All sales are final.
Can I exchange for a different item?
We do not accept exchanges. Please be sure to double-check that each item in your cart is correct prior to finalizing your purchase.
Other Questions
How can I contact you?
We’d love to hear from you! Email us at janice@claymode.co or fill out our contact form.
What materials are used in Clay Mode earrings? Are they suitable for sensitive ears?
At Clay Mode Studio, we use high-quality materials in all of our earrings, including 14k and 18k gold-plated components, gold-filled materials, and surgical stainless steel. These metals are generally well-tolerated by many people with sensitive ears and are chosen for both comfort and durability.
While most customers with sensitive ears wear our earrings without any issues, sensitivities can vary from person to person. For this reason, we cannot guarantee that all materials will be completely hypoallergenic for everyone.
Please note that some non-piercing components such as jump rings and other structural hardware are typically made of brass. These pieces do not come into direct contact with the ear and are used to ensure the overall strength and longevity of each design.
How should I care for my jewelry?
Polymer Clay
- Store in a closed bag or box, away from moisture.
- Avoid direct contact with oils, makeup, and perfume.
- Clean gently with a baby wipe; for tougher marks, use a small amount of makeup remover (avoid on painted or resin pieces).
- Handle gently and avoid bending.
Brass Components
- Brass may naturally oxidize over time.
- Clean with lemon juice and a soft toothbrush, rinse, and dry well.
- For deeper cleaning, polish with Brasso and a microfiber cloth.